March 17 Coronavirus (COVID-19) Customer Message

To our customers:

Your products are our top priority during these difficult times of the Coronavirus (COVID-19) pandemic. We understand how important our role is in your supply chain and we are committed to getting your products manufactured and shipped.  Currently all our manufacturing locations, which are in the US and Costa Rica, are in full production. We will be open and transparent with you if the situation causes any disruptions that affect your products, and we will work together to address any challenges that arise.

We have contacted key suppliers and currently anticipate no interruptions in our own supply chain of raw materials. We’ll be monitoring this closely and will communicate any changes that affect your products.

We are monitoring the U.S. Centers for Disease Control (CDC), World Health Organization (WHO), public health officials, and local governments so we can ensure compliance with their recommendations.  We’re committed to the safety and well-being of our employees.  All our locations are receiving consistent, additional cleaning and we’re adding more sanitizing stations. We’re enabling employees to maintain safe distances while working and taking breaks. To maintain production, employees may request to work different shifts to accommodate their childcare and other responsibilities.

Each of our locations now has restricted outside visitors unless it is critical for our customers or our business. We have restricted business travel to adhere to CDC guidelines, knowing that the affected countries and regions changes daily. To be especially careful, employees are taking advantage of video and conference call systems, even when they are in the same building.  

The situation is fluid and requires daily and sometimes hourly adjustments.  Our executive management team is meeting daily to strategize and discuss operational impacts as well as the ever-changing requirements from federal and state authorities. Our team is more dedicated than ever to bringing your medical devices to life. 

Please reach out to your Tegra Medical contacts for any questions or concerns you have.

Thank you and stay healthy,

J. Mark King

J. Mark King

President and Chief Executive Officer

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